Order cancellation

If you need to cancel or change your order, please contact us as soon as possible. Earlier notice helps reduce potential fees and increases the chance to find an alternative solution.

How to proceed

1. Email info@staycanarias.eu or call +34 643 143 200.
2. Include your order/reservation reference and a short description of the requested change.
3. We will confirm receipt and propose next steps (rescheduling, alternative, cancellation and settlement).

Fees and refunds

Fees follow the confirmed terms of your order. For the general framework, see Return & Refund Policy.