Return & Refund Policy

This is a general framework for cancellations and refunds. Specific conditions may vary by service type and are always confirmed in your order communication or agreement.

When a refund may apply

• If we cancel the service and no comparable alternative can be arranged.
• If the service materially differs from the confirmed terms and the issue cannot be reasonably remedied.
• If we mutually agree on an individual solution (rescheduling, voucher, partial compensation).

When payments are typically non‑refundable

• If you cancel after confirmation and the confirmed cancellation terms include a fee.
• No‑show or missing cooperation (e.g. required information not provided).
• For parts of the service already delivered (administration, reservations, capacity securing).

How refunds are processed

Refunds are usually issued using the original payment method unless agreed otherwise. Processing time depends on the payment provider and is typically a few business days.

How to cancel

See Order cancellation.