Terms and Conditions / Privacy

This page provides a practical overview of how our website and services work and how we process personal data. Specific terms may be further clarified in an individual offer or agreement.

1) Who we are (controller)

The data controller is StayCanarias. For inquiries, contact info@staycanarias.eu or +34 643 143 200.

2) Our services

We present our portfolio and enable you to submit an inquiry or reservation request. Depending on the service, we may also coordinate related tasks (administration, partner communication, preparing documents).

3) Requests, reservations and payments

• After you submit a request, we will confirm the scope, dates and price.
• Payment and cancellation conditions may differ by service; the confirmed terms always apply.
• Where applicable, we provide instructions and required documentation.

4) Cancellations and refunds

See Return & Refund Policy and Order cancellation.

5) Personal data

We process only the data necessary to handle your inquiry/reservation and to perform the contract (e.g. name, contact details, service-related information). The legal basis is typically contract performance, legal obligations and our legitimate interests (operations and security).

• Retention: only as long as needed for performance and administration, or as required by law.
• Recipients: trusted suppliers/partners only when necessary to provide the service.
• Your rights: access, rectification, erasure, restriction, objection, portability (as applicable).

6) Cookies

Details and settings are available on the Cookies page.